FAQ

Here are answers to common questions about Reforged Repaints, custom repaint items, production timelines, shipping, returns, and order support.

1. What does Reforged Repaints sell?

Reforged Repaints offers collector-focused items, including custom repainted collectibles, handmade display pieces, made-to-order items, and selected hobby-related products.

2. Are your custom repaint items ready to ship?

Custom repaints and upgrade parts are made after purchase. Estimated production time is 8 weeks for a custom repaint and 3 weeks for an upgrade part. Please check the product page before placing your order.

3. How long does a custom repaint order take?

Estimated production time is 8 weeks for custom repaints and 3 weeks for upgrade parts. Shipping time is additional and varies by destination.

4. Why do custom repaint items take longer?

Custom repaint items may require planning, sourcing, base product preparation, hand painting, weathering, shading, assembly, finishing, quality checks, and packing. These steps take time because the work is done individually rather than mass-produced.

5. Will the final item look exactly like the product photos?

For handmade and custom repaint items, the final piece may have small differences in paint tone, shading, weathering, finish, texture, or detail placement. These natural variations are part of the handmade process and are not usually considered defects.

6. Can I cancel a custom repaint order?

Custom repaint and made-to-order upgrade part orders can be cancelled free of charge before production begins. After production begins, change-of-mind cancellation or refund is not accepted. This does not limit your rights if the item arrives damaged, incorrect, defective, or not as described, or your statutory rights.

7. Do you accept returns?

Please contact us for approval before sending any return. Eligible ready-to-ship items may be returned under our 14-day policy. Custom repaint and made-to-order items are not eligible for change-of-mind returns after production begins; rights for damaged, incorrect, defective, or not-as-described items and your statutory rights remain. Approved returns go to the China address we provide after approval. For returns not caused by our error, the customer pays return shipping.

8. What should I do if my item arrives damaged?

Please contact us within 7 days after delivery at support@reforgedrepaints.com. Include your order number, photos of the item, photos of the outer shipping box, and photos of the packaging materials. Your statutory rights remain unaffected.

9. How long does shipping take?

Ready-to-ship items are dispatched within 7 calendar days after payment confirmation. Custom repaint production is estimated at 8 weeks and upgrade part production at 3 weeks; shipping time is additional. Orders are shipped from mainland China. Delivery time varies by destination and carrier.

10. Do you ship internationally?

We offer free shipping to destinations available at checkout. Destinations and available shipping options depend on your address and the items in your order; unavailable destinations cannot be ordered at checkout.

11. Will I need to pay customs duties or import taxes?

Reforged Repaints is responsible for import duties and import taxes on orders to destinations available at checkout. If a carrier requests an unexpected import charge, please contact support@reforgedrepaints.com before paying it.

12. Can I change my shipping address?

If you need to change your shipping address, please contact us immediately. Address changes can only be made before the order has been shipped.

13. Can I request a custom commission?

We may accept selected custom commission requests depending on availability, complexity, and production capacity. Please contact us before placing a special request.

14. Are these products suitable for children?

Our products are intended for adult collectors and display purposes. They are not toys for young children. Small parts may present a choking hazard and should be handled with care.

15. Are you an official brand or rights holder store?

Reforged Repaints is an independent collector-focused store. Unless clearly stated otherwise, we are not affiliated with, endorsed by, sponsored by, or officially connected with any third-party brand, manufacturer, rights holder, game publisher, entertainment company, or intellectual property owner.

16. How can I contact customer support?

You can contact us at support@reforgedrepaints.com. Please include your order number if your question is related to an existing order.