Privacy Policy
Last updated: June 29, 2026
This Privacy Policy explains how Reforged Repaints collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, subscribe to our emails, or interact with our services.
Reforged Repaints is operated by Hong Kong Chenfan Yuanhang Private Limited.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Shipping address
- Billing address
- Phone number, if required for delivery
- Order details
- Customer support messages
- Custom order or commission request details
We may also collect certain information automatically when you use our website, including:
- IP address
- Device information
- Browser type
- Pages viewed
- Referral source
- Approximate location information
- Cookie and tracking information
2. How We Use Your Information
We use personal information for the following purposes:
- To process and fulfill orders
- To arrange shipping and delivery
- To provide customer support
- To send order confirmations, shipping updates, and service messages
- To respond to custom repaint or commission inquiries
- To prevent fraud, unauthorized transactions, and abuse
- To improve our website, products, and customer experience
- To send marketing emails if you have subscribed or where permitted by law
- To comply with legal, tax, accounting, payment, and regulatory obligations
3. Payment Information
Payments are processed through secure third-party payment providers. Reforged Repaints does not store your full credit card number or sensitive payment credentials on our own servers.
Your payment provider may collect and process information necessary to authorize and complete your payment.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, measure marketing effectiveness, and support advertising or retargeting activities.
You can control cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Marketing Communications
If you subscribe to our email list, we may send you updates about new repaint drops, commission updates, product releases, offers, and store news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@reforgedrepaints.com.
6. How We Share Information
We may share personal information with trusted service providers that help us operate our business, including:
- Website hosting and ecommerce platform providers
- Payment processors
- Shipping carriers and logistics providers
- Email and customer support service providers
- Analytics and advertising service providers
- Fraud prevention and security providers
- Professional advisors where necessary
We do not sell your personal information in the traditional sense. However, some privacy laws may define certain advertising, analytics, or tracking activities as a “sale,” “sharing,” or targeted advertising. Where required, you may have the right to opt out of these activities.
7. Your Privacy Choices
Depending on your location, you may have certain privacy rights, such as the right to request access to your personal information, request correction, request deletion, object to certain processing, restrict certain processing, request data portability, or opt out of certain advertising or data sharing activities.
You may also use the “Your Privacy Choices” link on our website where available.
8. California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, used, shared, or sold; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of certain sale or sharing of personal information; and the right not to be discriminated against for exercising privacy rights.
To exercise your rights, please contact us at support@reforgedrepaints.com or use the “Your Privacy Choices” link where available.
9. International Customers
If you access our website from outside Hong Kong, your information may be processed in countries or regions where our ecommerce platform, payment providers, shipping providers, or service providers operate.
By using our website or placing an order, you understand that your information may be transferred, stored, or processed outside your country or region, subject to applicable law.
10. Data Retention
We retain personal information for as long as necessary to provide services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our policies.
11. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our website and products are intended for adults and collectors. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can review and take appropriate action.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us at:
Email: support@reforgedrepaints.com
Reforged Repaints
Operated by Hong Kong Chenfan Yuanhang Private Limited
Registered Office: RM A8, UNIT A, 5/F TAK WING IND BLDG, 3 TSUN WEN RD, TUEN MUN, HONG KONG