Refund policy

Return & Refund Policy

This Return & Refund Policy explains how returns, refunds, damaged items, and order issues are handled by Reforged Repaints.

General Return Policy

Because many of our products are collectible items, custom repaint pieces, handmade products, or made-to-order items, returns are limited and must be approved by our customer support team before any item is sent back.

Please contact us at support@reforgedrepaints.com before returning any item. Returns sent without prior approval may not be accepted.

Custom, Handmade, and Made-to-Order Items

Custom repaint items and made-to-order upgrade parts are prepared for each order. You may cancel free of charge before production begins. Once production begins, change-of-mind cancellation or refund is not accepted. This does not limit your rights if an item arrives damaged, incorrect, defective, or not as described, or your statutory rights.

Ready-to-Ship Items

For eligible ready-to-ship items, you must contact us within 14 days after delivery to request a return. The item must be unused, unmodified, and in its original condition and packaging.

Non-Returnable Items

The following items are generally not eligible for return:

- Change-of-mind returns for custom repaint or made-to-order items after production begins
- Items with customer-approved customization after production begins, for change of mind
- Opened, used, modified, or customer-damaged items, subject to applicable consumer rights
- Items returned without prior approval. These exclusions do not limit rights for items that arrive damaged, incorrect, defective, or not as described.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days after delivery. Please include your order number, photos of the item, photos of the outer shipping box, and photos of the packaging materials.

After reviewing the issue, we may offer a replacement, repair solution, partial refund, full refund, or another appropriate resolution depending on the situation.

Handmade Variation Notice

For custom repaint and handmade items, small variations in paint finish, shading, weathering, texture, color tone, or assembly details may occur. These natural variations are not considered defects unless the item significantly differs from the product description.

Return Shipping Costs

If a return is approved for reasons not caused by our error, the customer is responsible for return shipping costs. After approval, we will provide the return address in China; please do not send an item to our registered office or to an unconfirmed address.

If a return is needed because of our error, including a wrong, damaged, defective, or not-as-described item, we will arrange an appropriate solution after review. The customer is not automatically responsible for the return shipping cost in these cases; please contact us before sending the item.

Refund Processing

We will initiate approved refunds promptly to the original payment method. The time for the funds to reach you depends on your payment provider or bank and is additional to our processing time.

Nothing in this policy limits your statutory rights.

To request help with a return or refund, please contact us at support@reforgedrepaints.com.