Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed, prepared, and shipped from Reforged Repaints.

Order Processing

After your order is placed, you will receive an order confirmation email. Please review your shipping address carefully. If your address is incorrect, please contact us as soon as possible at support@reforgedrepaints.com.

Ready-to-Ship Items

Ready-to-ship items are dispatched within 7 calendar days after payment confirmation.

Custom Repaint and Made-to-Order Items

Custom repaints and upgrade parts are made after purchase. Estimated production time is 8 weeks for custom repaints and 3 weeks for upgrade parts. Shipping time is additional and varies by destination.

Please check the relevant product page for its production details.

Pre-Order Items

Pre-order items will be shipped after they become available and pass our preparation or quality check process. Estimated release or shipping times will be shown on the product page whenever possible.

Mixed Orders

If your order contains both ready-to-ship items and made-to-order items, we may ship the order together after all items are ready. If you need separate shipments, please contact us before placing your order.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take several days to appear after the package is handed to the carrier.

Shipping Destinations

Orders are shipped from mainland China. We offer free shipping to destinations available at checkout. The available destinations and shipping options depend on your address and the items in your order; we do not accept orders for destinations unavailable at checkout.

Customs, Duties, and Taxes

For destinations available at checkout, Reforged Repaints is responsible for import duties and import taxes charged on your order. Please contact support@reforgedrepaints.com if a carrier requests an unexpected import charge before paying it.

Delivery Delays

Delivery times may be affected by customs inspection, carrier delays, weather, holidays, incorrect addresses, failed delivery attempts, or other circumstances outside our control.

If a made-to-order or custom item requires more time than originally expected, we will do our best to keep you updated.

Lost or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, or failure to collect the package, additional shipping fees may be required to resend the order.

If you have questions about shipping, please contact us at support@reforgedrepaints.com.